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Stop Refunding Home Inspection Fees
Refunding fees to every unhappy client is a revenue-crippling business model. You are a home inspector, not a psychic. You can’t predict the future. So, when a monsoon hits your area six months after an inspection and a client resurfaces to complain about water intrusion through the siding, you need to ask yourself this question.…
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Make Sure Your Clients Read the Inspection Report
A home inspector’s friend was recently buying a home and had a home inspection completed. However, he never read the inspection report! When he took ownership of the home, he discovered a huge crack in the kitchen’s granite countertop, a defect that was never disclosed on the seller’s disclosure, BUT was detailed in the unread…
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Don’t Just Rate It, State It in Home Inspection Report!
What home inspection report methodology works best – narratives or checklists? Many home inspectors have varying views on this issue, but I provide a logical assessment in support of one of these methods from a legal perspective. What method keeps your business safe? What method is more likely to safeguard you from reckless clients and…
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Karma is Hell
“What goes around, comes around” is a popular expression where I come from. It is a celebration of comeuppance, the schadenfreude one feels when, every so often, some bad deeds do not go unpunished. About fifteen months ago, one of my ClaimIntercept™ subscribers had gotten a demand letter from someone for whom he had performed…
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Inspection Agreements: Is There Anything They Can’t Do?
When home inspectors contact me to squash a claim, there are three documents that I always ask for: All correspondence with the claimant, the Inspection Report and the Inspector’s Inspection Agreement. These documents essentially constitute the “claim file” and invariably provide a torrent of reasons why the claim will fail. After having sucessfully dispatched over…
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Why You MUST Follow Your SOP
Follow your SOP. It’s a theme I ingrain in the minds of home inspectors who attend my Law and Disorder Seminar. It’s one of the 6 key strategies to diminish your chances of being successfully sued by an enraged, irrational client. One thing that can NOT go unnoticed in the thousands of SOPs I’ve read…
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Spreading Home Inspector Education Nationwide
I have traveled across this country, well the lower 48 anyway, educating home inspectors on ways they can minimize risk, maximize business reputation efforts and protect themselves from meritless claims. I have met over 5,000 home inspectors in the last five years while presenting the Law and Disorder Seminar, and I enjoy providing these competent…
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Paying Out Your Dollars in All The WRONG Places
The No. 1 compliant I receive from home inspectors is that some insurance companies cave like tents and pay claimants even when the inspector did nothing wrong! An insurance company’s only interest is in settling the claim on its own terms, not ones that are necessarily favorable to the home inspector. Accordingly, many home inspectors…
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Home Inspectors: Competence Does Not Equal a Claim-Free Existence
Many home inspectors believe that competence and experience guarantee a claim-free existence. They are stunned when they receive their first claim (likely a meritless one) after 20 years on the job. As part of my home inspector training video tip series, ClaimsAcademy, the video below debunks the theory that competence equals a claim-free existence. Watch…
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Good News for Arizona Home Inspectors! Not!
“Good News for Arizona Home Inspectors!” was the headline on a blurb sent to members of Arizona ASHI. What was the “Good News”? The Arizona State Board of Technical Registration – the guys who impose preposterous punishments on home inspectors who have had the misfortune of being the subject of a complaint by their delusional…
